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FAQ

FREQUENTLY ASKED QUESTIONS

How may we help you?
Please contact our customer service representatives by email at support@charmingwear.com if you can’t find the answer to your question on this web page.

Thank you for shopping at Charmingwear.com. We hope to welcome you often.

ORDERS

Q: Which method of payments do you accept?
A: We accept:
• Visa®
• MasterCard®
• American Express®
• PayPal

Q: Will tax be applied to my order?
A: Yes, charming.com is required by law to charge applicable sales tax. Tax is based on the destination of your order and nature of the product and will be calculated at time of checkout.

Q: How can I cancel or change my order?
A: Unfortunately, once an order has been placed, it cannot be cancelled or changed because we begin processing it immediately. You may find additional information to help with this question in the “Returns & Exchanges” section of this document.

Q: How do I check the status of my order?
A: We provide information on the status of your order automatically. You don’t have to do a thing! You will receive an email confirmation after your order is received and again when it is shipped.

Q: How do I track my package?
A: When your order ships, you will receive an email notification that contains the tracking number for your package(s). You can also track your order online.

Q: When I add an item to my shopping bag, does it guarantee I have the item?
A: We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into your shopping bag does not reserve the item, and the item could sell out if other customers place additional orders for the product before you check out. If we discover inventory discrepancies, we may cancel an item or cancel an order if we are unable to fulfill it. In this case, we’ll notify you by email that we were unable to ship a specific item you have ordered and your account will not be charged or will be credited.

Q: I have received notification that my order is out of stock. What happens next?
A: Your account will not been charged and the order has been cancelled. We apologize for any inconvenience this causes. If you are interested in placing another order, you can email us.

Q: Is there a smartphone-friendly version of the website?
A: Yes, we have a responsive smartphone-friendly version of charmingwear.com.

SHIPPING AND HANDLING

Q: How long does it take to ship my order?
A: All orders will take 2 to 3 business days for processing (Saturdays and Sundays are not including to business days.) It will take approximately 1-12 business days for delivery once the package has been released to the shipping carrier.

Q: When will I receive my order?
A: In Canada and US, orders take between 1 to 9 business days to arrive at its destination. If the items are not available in stock, it might take longer.

Q: I want 1 or 2 days express shipping, do you offer this?
A: At this time we do not offer 1 or 2 days express shipping.

Q: Which shipping company do you use for shipping?
A:  US orders will be shipped by DHL or UPS and Canada orders by Canada Post. International orders will be shipped by UPS or DHL only. For international customers outside the US and Canada, please be aware of your country’s import regulations. Tax and duty fees imposed by your government for the delivery of the package will be paid by the receiver.

RETURNS & EXCHANGES

Q: What is your return and exchange policy?
A: Please read our returns & exchange page.

Q: How can I return merchandise?
A: If for any reason you find yourself unsatisfied with your purchase, charming wear.com will accept return of your order in accordance with our return policy.

Return the package using a delivery service of your choice and please hold on to your tracking number for your records. For your protection, we recommend insuring your return shipment if using a delivery service.

Q: What if I’ve received merchandise in error or received damaged merchandise?
A: We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you’ve received an item in error or find that it’s damaged, please email us at support@charmingwear.com. We will guide you through the process of pre-authorizing the return at our expense.

Q: I have returned an item. When will I receive the credit?
A: You will receive an email notification when your return is processed and any refunds will be issued to your original method of payment. Credits to your PayPal account can take up to 3 business days to appear on your account after we have received the item(s) you’ve returned. If you used a major credit card, the refund can take 5-7 business days to appear on your statement of account.

Q: How can I exchange an item from my order?
A: You can exchange your item by returning it online. We can place a new order for you for the exchanged item and provide you with free shipping on your new order. (Customer pays for return shipping unless item is damaged/defective).

Q: Are returns accepted for swimwear, intimates and jewellery?
A: Swimwear: Your original receipt must accompany your returned item(s) to process your refund. All swimwear must be in their original state, with all tickets attached, hygienic strip still secured and deemed by charmingwear.com to be unworn / unlaundered / undamaged before they can be accepted for a refund.

Intimates: Your original receipt must accompany your returned item(s) to process your refund. All items must be in their original state, original packaging with all tickets attached and deemed by charmingwear.com to be unworn / unlaundered / undamaged before they can be accepted for a refund.

Fine Jewellery and watches: Your original receipt must accompany your returned item(s) to process your refund. Fine jewellery and watches will only be accepted in the original packaging with all warranty cards and instructions included and deemed by charmingwear.com to be unworn / undamaged before they can be accepted for a refund.

Note for Fine Jewellery: Items may also be sent for authentication before the refund is issued.

PRICING POLICY

Q: What is your pricing policy?
A: We strive for accuracy in our advertising. There are times, however, when errors occur in product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize for the inconvenience this may cause.

Q: What is the difference between sale and clearance prices?
A: A sale price indicates a price reduced from our regular price for a limited time and the item will return to its original price. Our regular prices are displayed in black type under the picture of each item. Sale prices are shown in red under our regular price.

A clearance price is reduced from the original selling price and the item will not return to its original price. Clearance prices are displayed in black type. All clearance items exist in our clearance categories. Clearance items might exist in other categories but will always also exist in the clearance categories.

PRODUCT INQUIRIES

Q: I cannot find the item I am looking for. How do I search for it?
A: There are several ways you can search for items on CharmingWear.com
• Enter the specific key word(s) in the search box in the top right-hand corner of any page on the site. After clicking “GO”, or pressing enter from your keyboard, the items matching your search will appear on an array of pages for you to browse.
• You can also take a look at the list of items on the left side of the page (navigation) within any of the departments, such as “Women’s” or “Men’s. All of the departments are listed across the top of the page.
Happy searching and happy shopping!

Q: Do you have size charts on the site?
A: Size chart is located on the second colon of the footer. You may also find size and length details in a product description.

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